5-Star Service, Zero Hold Time
Your guests expect instant, exceptional service—at 3 PM and 3 AM. AIVI delivers concierge-level assistance for every caller, handling reservations, requests, and inquiries while your team creates unforgettable in-person experiences.
Hear AIVI assist a guest with a special request
The Results Speak for Themselves
The Solution
Never Miss a Reservation
Every booking inquiry gets answered instantly. AIVI checks real-time availability, processes reservations, handles modifications, and sends confirmations—even at 2 AM when the front desk is busy.
Instant Answers, Happy Guests
Check-in times, pool hours, restaurant menus, local recommendations—AIVI answers in seconds. Guests get the information they need without waiting on hold, improving satisfaction before they even arrive.
24/7 Concierge Excellence
Late-night room service, airport shuttle requests, spa appointments, local dining reservations—AIVI handles it all. Deliver luxury-level service without the luxury-level staffing costs.
Seamless Integrations
Connect with your existing tools and workflows
n8n
Automation
Twilio
Telephony
Go High Level
CRM
ElevenLabs
AI
OpenAI
AI
HubSpot
CRM
Retell
AI
Salesforce
CRM
Zapier
Automation
Slack
Communication
Calendly
Calendar
Stripe
Payments
How It Works
Connect Your Property
Integrate with your PMS, booking engine, and phone system. AIVI syncs availability and rates in real-time.
Customize the Experience
Train AIVI on your amenities, policies, local recommendations, and brand voice. Sound exactly like your best concierge.
Launch Across Channels
Answer phone calls, web inquiries, and SMS. Handle multiple languages for international guests seamlessly.
Elevate Guest Satisfaction
Monitor real-time feedback, track resolution rates, and continuously improve. Watch your reviews climb.
Frequently Asked Questions
AIVI manages multi-room bookings, special requests (cribs, accessible rooms, anniversary setups), package upgrades, and group reservations. For truly complex situations, it seamlessly transfers to staff with full context.
Yes. AIVI intelligently suggests upgrades, spa packages, dining reservations, and experiences based on guest profiles and booking patterns. Properties report 15-20% lift in ancillary revenue from AI-powered recommendations.
AIVI recognizes returning guests and loyalty members instantly. VIPs receive personalized greetings, priority handling, and immediate escalation paths to management. Their preferences are remembered across stays.
AIVI connects natively with Opera, Cloudbeds, Mews, RoomRaccoon, Little Hotelier, and 30+ property management systems. Real-time two-way sync ensures availability and rates are always current.
Absolutely. Multi-property chains use a single AIVI deployment with customized responses per location. Callers are routed correctly, and each property maintains its unique brand voice while sharing centralized management.
AIVI speaks 100+ languages with natural accents. A Japanese guest calling your Miami hotel speaks Japanese; a Brazilian guest speaks Portuguese. The AI detects language automatically and responds accordingly.
Ready to Transform Your Business?
Join hundreds of businesses achieving exceptional results with AIVI.